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What 4.7 Billion Interactions Reveal About Customer Experience: Mark Smith of Kitewheel on Marketing Smarts [Podcast]
What 4.7 Billion Interactions Reveal About Customer Experience: Mark Smith of Kitewheel on Marketing Smarts [Podcast]

Mark Smith of Kitewheel shares research findings from the 2019 State of the Customer Journey report, and ex...

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Six Ways to Be More Genuine in Your Customer Interactions
Six Ways to Be More Genuine in Your Customer Interactions

Today's consumers have endless options, so they expect you to compete for their brand love. That's why for...