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Chief Customer Officer 2.0: Author Jeanne Bliss on Marketing Smarts [Podcast]
Chief Customer Officer 2.0: Author Jeanne Bliss on Marketing Smarts [Podcast]

Customer experience expert and best-selling author Jeanne Bliss shares tips for creating a customer-centric...

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How to Nurture the Five Stages of Customer Advocacy
How to Nurture the Five Stages of Customer Advocacy

Customer advocacy programs are hot right now. And why shouldn't they be? Customers have the ability to be h...