How to Use Voice of the Customer in B2B to Improve CX and Increase Engagement

October 1, 2018

Companies rarely seek direct input at high volumes about purchasing behavior and experiences from the people who know it best: current, happy customers and former, not-so-happy customers. But why oh why?! Nobody knows more about the value or broken promises of products or services than the people who buy them. ... Read the full article at MarketingProfs

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