How to Put Employees First in the Customer Experience, and Why You Should

March 2, 2018

All the technology in the world won't give your customers great experiences if your customer service team—the face of your brand—isn't trained and supported properly. Here are three ways to make sure they are. Read the full article at MarketingProfs

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#SocialSkim: Messenger Chat Features for Business; New Social App Vero: 10 Stories This Week
#SocialSkim: Messenger Chat Features for Business; New Social App Vero: 10 Stories This Week

In this, the very last issue of SocialSkim: Facebook woos businesses with Messenger features, offers job ap...

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Seven Simple Ways to Increase Customer Retention Using Social Media [Infographic]
Seven Simple Ways to Increase Customer Retention Using Social Media [Infographic]

Keeping your current customers is much less expensive than finding new ones. Social media offers an accessi...