How to Get to the Heart of Customer Experience

March 20, 2014
If customer retention is a top priority for you, and you haven't embarked on a customer experience mapping initiative, you need to get on it! Here are five key steps you need to take to create your customer experience map. Read the full article at MarketingProfs
Previous Article
10-Step B2B Customer Satisfaction Survey Pre-Survey Checklist
10-Step B2B Customer Satisfaction Survey Pre-Survey Checklist

The better you plan your B2B customer satisfaction survey, the more you'll...

Next Article
How Marketers Find and Consume Information
How Marketers Find and Consume Information

Just over half of marketers (51%) first turn to online media sites to find...