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Three UX Principles That Help Your Website Do Its Job Right
Three UX Principles That Help Your Website Do Its Job Right

The primary goal of user-experience (UX) design is to ensure your business remains aligned with the needs o...

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Your Customer Service Needs Some Serious Help: 'Hug Your Haters' Author Jay Baer on Marketing Smarts [Podcast]
Your Customer Service Needs Some Serious Help: 'Hug Your Haters' Author Jay Baer on Marketing Smarts [Podcast]

Fully 80% of companies say they deliver outstanding customer service, but only 8% of their customers agree....