The State of Chatbots in 2018: Top Benefits and Challenges

February 5, 2018

Consumers say the primary benefit of chatbots used by brands for customer service is their 24-hour availability, according to recent research from Drift, SurveyMonkey Audience, Salesforce, and mycleve. Read the full article at MarketingProfs

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Post-Holiday E-Commerce: Convert One-Time Buyers Into Loyal Customers
Post-Holiday E-Commerce: Convert One-Time Buyers Into Loyal Customers

Holiday buyers don't have to stay just one-time purchasers. See how data collection plus a simple email pro...

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#SocialSkim: Facebook Loses Users for First Time Ever; Twitter Preps Snapchat Feature: 11 Stories This Week
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How and why Facebook (willingly) lost users for the first time ever; Twitter's Snapchat-like video feature;...